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Refund Policy for Tabah Al Hayat
Effective Date: 01/01/2025
1. Introduction
At Tabah Al Hayat, we are committed to providing high-quality dental implant products and exceptional customer service. We understand that there may be instances where you need to request a refund. This Refund Policy outlines our practices and procedures regarding refunds for our products.
2. Eligibility for Refunds
Refunds may be requested under the following circumstances:
Defective Products: If you receive a defective product that does not meet quality standards, you may request a refund or replacement.
Incorrect Orders: If we have sent an incorrect item (different from what was ordered), you may return the item for a refund.
Product Not Received: If you have not received your order within the expected delivery timeframe and have not been notified of any delays.
3. Non-Refundable Items
Certain items are non-refundable, including:
Products that have been used or opened.
Items with a seal that has been broken (for hygiene and safety reasons).
Custom or special-order products that were made specifically for you.
4. Refund Request Process
To initiate a refund request, please follow these steps:
Contact Us: Reach out to our customer service team within [insert number of days, typically 7-14 days] of receiving your order. You can contact us via:
Email: info@tabahalhayat.com
Phone: +971561711194
Contact Form on our website
Provide Details: Include your order number, a description of the issue, and any supporting documents or images (if applicable).
Return Instructions: If your request is approved, we will provide you with return instructions. You may be required to return the item to our specified address.
5. Processing Refunds
Once we receive the returned item and verify the return conditions, we will process your refund. The refund will be issued to the original payment method used during the purchase. Processing times may vary based on your financial institution and can take up to [insert number of days, typically 5-10 business days].
6. Shipping Costs
Please note that shipping costs incurred for the return of non-defective items will be your responsibility. If your return is due to an error on our part (e.g., defect or incorrect item), we will cover the return shipping costs.
7. Amendments to the Refund Policy
Tabah Al Hayat reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
8. Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us:
Tabah Al Hayat
[Your Address in Dubai]
Email: info@tabahalhayat.com
Phone: +971561711194